Twingdle

Support

We are a small team and read every message.

Email us: [email protected]. Include the email address on your account and, if it is about a specific storybook, its title. We aim to reply within two working days.

Credits and purchases

I bought credits but my balance did not change

Open the store screen in the app and tap Restore purchases. The app re-checks every purchase with the store and credits anything that was missed. If the balance is still wrong, email us with the store receipt and we will sort it out.

A scene failed. Do I lose the credits?

No. Any generation that fails is refunded to your balance automatically, and the app tells you so. Retrying is charged again only if it succeeds.

I want a refund for a purchase

Payments are processed by Apple or Google, so refunds go through them:

How do I cancel my plan?

You keep your credits and access until the end of the paid period.

Making stories

The character from my photo does not look right

Portraits work best from a clear, well-lit photo of one face looking roughly at the camera. Open the character and tap Paint a new portrait. If the first portrait failed outright, the retry is free.

I do not like a picture or a reading

Open the scene and choose Picture only or Voice only. Only that one piece is regenerated, for a credit or two, and the rest of the scene stays as it was.

My idea was refused

Every idea is screened before generation to keep stories age-appropriate. The message explains what to change. If you think the screen got it wrong, tell us the exact wording and we will look into it.

Generation seems stuck

A scene usually takes about a minute; the enhanced tier a little longer. If nothing has changed after five minutes, close and reopen the app. Anything that truly failed is refunded automatically.

Your account

I forgot my password

On the sign-in screen tap Forgot password? and we will email you a reset link.

I want to delete my account

See Delete your account.

I want a copy of my data

Email us from your account address and we will send an export of your stories, characters and credit history within 30 days.