Twingdle

Support

We are a small team and read every message.

Email us: [email protected]. Include the email address on your account and, if it is about a specific storybook, its title. We aim to reply within two working days.

How Twingdle works

What does the app make?

Illustrated storybooks for your child, written one episode at a time. You give it a title and a line or two about the story, pick who is in it and an art style, and Twingdle paints the cover and writes the first episode scene by scene, each with its own picture and narration.

Who writes the episodes?

You choose when you start a storybook. I will make each episode lets you say what happens next, one episode at a time. Make it for me has Twingdle plan and write the whole book.

How long does a storybook take?

About a minute per scene, a little longer in Enhanced. You can leave the app and come back; the storybook keeps going on its own.

Can I change a picture or a line I do not like?

Yes. Open the scene and choose Picture only or Voice only to redo just that part, or rewrite the scene, or add a new one. The rest of the story stays as it was.

Is Twingdle for children to use on their own?

Twingdle is made for grown-ups to create storybooks for children, so the account and purchases are yours. Reading and listening together is the fun part.

Your photos, voice and privacy

What happens to a photo I use for a character?

It is resized and sent to our AI provider once, to paint an illustrated portrait. The result is a drawing, not a copy of the photo. We keep the resized photo with the character so you can repaint it later, and deleting the character deletes the photo. The privacy policy has the detail.

What happens to my voice recording?

Your recording is sent to our voice provider each time a story is read in your voice, and the copy made there is deleted straight after. You can delete the voice at any time from My voices.

Is my family's data used to train AI?

No. We do not sell data, we show no ads, and neither we nor our AI providers use your stories, photos or voice to train models.

Credits and purchases

I bought credits but my balance did not change

Open the store screen in the app and tap Restore purchases. The app re-checks every purchase with the store and credits anything that was missed. If the balance is still wrong, email us with the store receipt and we will sort it out.

A scene failed. Do I lose the credits?

No. Any generation that fails is refunded to your balance automatically, and the app tells you so. Retrying is charged again only if it succeeds.

I want a refund for a purchase

Payments are processed by Apple or Google, so refunds go through them:

How do I cancel my plan?

You keep your credits and access until the end of the paid period.

Can I buy Custom Voice?

Yes. Open Account → My voices and buy a Voice Pass ($4.99). It gives you 30 days of stories read in your own voice and doesn't renew on its own; buy another to add 30 more days. You can have up to 3 voices at a time.

Making stories

The character from my photo does not look right

Portraits work best from a clear, well-lit photo of one face looking roughly at the camera. Open the character and tap Paint a new portrait. If the first portrait failed outright, the retry is free.

I do not like a picture or a reading

Open the scene and choose Picture only or Voice only. Only that one piece is regenerated, for a credit or two, and the rest of the scene stays as it was.

My idea was refused

Every idea is screened before generation to keep stories age-appropriate. The message explains what to change. If you think the screen got it wrong, tell us the exact wording and we will look into it.

Generation seems stuck

A scene usually takes about a minute; the enhanced tier a little longer. If nothing has changed after five minutes, close and reopen the app. Anything that truly failed is refunded automatically.

Your account

I forgot my password

On the sign-in screen tap Forgot password? and we will email you a reset link.

I want to delete my account

See Delete your account.

I want a copy of my data

Email us from your account address and we will send an export of your stories, characters and credit history within 30 days.